I don't have phone socket in my apartment

[Anonymous User]

I receive the now TV box and i i follow the istrinstruct, but I find out that I don't have any phone socket in my aoartapar, how can I do now ?

[schnapps]

Hi @Anonymous User

Are you referring to the Hub Router and have you ordered NowTV Broadband ?

If so, when you go to My Account > Orders & Appointments on here does it say your live activation broadband date and does it mention a self install or an engineer required ?

[Anonymous User]

It say that tomorrow it will be ready but no engineer required, how can I
change it ?

[Anonymous User]

Look, it say tomorrow but "not engineer needs" but I remember when I did the contract it asked me for it and I put yes

[schnapps]

Hi @Anonymous User

Give the nowtv broadband team a call and explain to them that you have no telephone socket in your apartment where you are going live on the 14th of November and according to the Orders & Appointments section of your account no engineer visit is required.

You will find their telephone number by going to Orders & Appointments and click the blue drop down arrow below broadband and phone go live.

[Tony-D]

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@schnapps wrote:

Hi @Anonymous User

Give the nowtv broadband team a call and explain to them that you have no telephone socket in your apartment where you are going live on the 14th of November and according to the Orders & Appointments section of your account no engineer visit is required.

You will find their telephone number by going to Orders & Appointments and click the blue drop down arrow below broadband and phone go live.

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You should give our team a  call as @schnapps has said @Anonymous User and they will arrange for an engineer to come out and install a socket no problems.