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rocb123
Advocate

‎22-12-2023 12:27

Hub has not arrived

My go live date is today and my engineer has setup my phone line but I have not received a hub/router. What is going on?

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎22-12-2023 16:46

@rocb123 

The router should have been delivered by Royal Mail. Did you not receive a tracking number as outlined in this link?
https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

Otherwise call the broadband team. Make sure to be signed in and use the ‘How to get in touch’ drop down for the number.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎23-12-2023 21:25

@rocb123 

It’s Christmas. Royal Mail are under a lot of extra pressure 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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