24-11-2022 17:07
How do I do a factory reset? Tried resetting by holding button on back but doesn’t work
24-11-2022 17:20
@Anonymous User
Are you doing exactly as indicated in the link below?
https://help.nowtv.com/article/improve-broadband-speed
25-11-2022 16:17
That’s only a restart, not a reset.
A reset Hub should wake up and ask ‘Where am I?, having forgotten all user-configured settings made since it arrived,
25-11-2022 16:21
Thought that was as it says to hold it for 10 seconds. Happy to stand corrected though bud 😃
25-11-2022 17:16
Yes, that does look like a reset. In which case Now should get their terminology right, and warn users that doing this will remove any configuration they might have done.
Like splitting the bands, for instance, for the massive improvements that brings; they need to know to set it all up again.