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Anonymous User
Not applicable

‎20-10-2022 9:56

How to claim compensation?

Hello everybody 

My broadband suddenly cannot connect. I cannot use Wi-Fi at home, I need to use my own mobile hotspot to continue wfh until the appointed engineer come to check. I will not have Wi-Fi at least 4 days. How can I claim for the compensation? Thank you 

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎20-10-2022 10:01

@Anonymous User 

Should be automatic. 
https://help.nowtv.com/article/auto-compensation

Give the team a call to see what the script is. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

‎20-10-2022 22:51 - edited ‎20-10-2022 22:53

@Anonymous User 

Please do not start a new thread for your existing issue.

This just messes things up, for you and for us 😢

As it happens, I have posted a comprehensive answer to this in your original thread.

https://community.nowtv.com/t5/Setup-Performance/No-internet-send-engineers-to-check-after-4-days-Terrible/m-p/590929#M14746

Can we please continue there, and regard this one as Closed?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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