Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
NardineRofaiel
Newbie

‎25-10-2023 14:11 - edited ‎25-10-2023 14:19

Cannot setup Samsung TV

I bought a new samsung TV and I'm trying to link my account to it. I have the QR code which prompts me to choose a new package from now TV. I already have a Hayu package and I cannot get passed this screen. 

 

EDIT: I managed to go back and sign in manually. The QR route did nothing other than send me to a shopping basket. This process was unnecessarily difficult. I cannot even delete this post apparently so I'm just leaving this edit ...

0
1 REPLY 1
RoyB
Legend

‎25-10-2023 15:47

@NardineRofaiel 

Yes, Now make it very easy to take out a new Now account on a new device, but absurdly difficult for the vast majority of people trying to use an existing account on a new device.

Why the QR code doesn’t take you to somewhere you can do either, or like the vast majority of streaming service QR logins, favour those with an account already, is quite beyond me 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0