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Hi team,

I have been charged for now broadband 

acct no:624909245547

WiFi is not setup yet



Setting up WiFi is down to you, once Now have activated your broadband.

Have you plugged the supplied router into the BT Master Socket, and are there three lights showing on the router?

If so, your broadband is active, and your first payment will have fallen due.

Oh, and we aren’t a team, Now or anything else. Now don’t post here.

We are just some of your fellow-customers, trying to help out 🙂

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Legend 5
Legend 5


No teams on here as mentioned by @RoyB see this link.

Also don’t post your account number as that is classed as personal information and not accepted by forum rules.

What’s your go live date? As setting up is an upfront payment process and the date is often later down the line.

FYI that I do not work for NOW, just a NOW customer trying to help