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Anonymous User
Not applicable

‎18-01-2022 17:05

Broadband!!!

I am guaranteed 5.2 mbps is only getting 1.5

Im also guaranteed 1.0 upload speed I’m only getting 0.4

I’ve had crap crap signal for so long now, someone came out and said it’s fixed now and this is what I’m getting it’s just the same!! What do I do if someone has already been out?

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1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎18-01-2022 17:30

We are continualy well under 30meg but now keeps sayin its 79meg. Checked speed on 3 different devices and all have same readings 27meg. Cert wont be staying with now. There help page is USELESS

View solution in original post

12 REPLIES 12
gavs82008
Legend 5
Legend 5

‎06-08-2022 16:46

In response to Jaljulie12's comment

@Jaljulie12 

You need to call the broadband team as @Anonymous User is only a customer like you. See my post earlier in the thread for the number.

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎06-08-2022 17:13

@Jaljulie12 

No, because we are all just customers like you.

Who did you pay this to, and what did you think you were buying?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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chilli2
Elite

‎06-08-2022 21:53

What internet service did you have before at the property, and what speeds did you get?

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