cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Broadband!!!

I am guaranteed 5.2 mbps is only getting 1.5

Im also guaranteed 1.0 upload speed I’m only getting 0.4

I’ve had crap crap signal for so long now, someone came out and said it’s fixed now and this is what I’m getting it’s just the same!! What do I do if someone has already been out?

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

We are continualy well under 30meg but now keeps sayin its 79meg. Checked speed on 3 different devices and all have same readings 27meg. Cert wont be staying with now. There help page is USELESS

View solution in original post

12 REPLIES 12
gavs82008
Legend 5
Legend 5

@Anonymous User 

This over Ethernet or Wi-Fi?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Wifi dont use ethernet 

Anonymous User
Not applicable

I’m not sure what you mean

gavs82008
Legend 5
Legend 5

@Anonymous User 

Try splitting the Wi-Fi bands if you haven’t done already?

https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

We are continualy well under 30meg but now keeps sayin its 79meg. Checked speed on 3 different devices and all have same readings 27meg. Cert wont be staying with now. There help page is USELESS

Anonymous User
Not applicable

It’s honestly a joke what I’ve paid each month for awful awful broadband

ive rang on so many occasions too and haven’t got anywhere with it.

I’m going to go with another company and then get rid of this once it’s set up 

Anonymous User
Not applicable

Total crap will never use  again . Waste of money

gavs82008
Legend 5
Legend 5

@Anonymous User 

Call the broadband team to get it sorted.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
Jaljulie12
Scholar

can you tell me why I payed 63 pounds and 89