Broadband

[Anonymous User]

Hi I really hope someone can help, my broadband has been bad lately it won’t reach in my kitchen or upstairs in my house this never used to be a issue, I’m not sure why it’s happening an I don’t no what to do, I’m thinking about changing internet companies because of this.

thanks

[schnapps]

Hi @Anonymous User 

Maybe the wifi channel used on the Router is clogged up with the same wifi channels used by your surrounding neighbours.

Have you tried pressing the reset button on the back of the Router for about 10 seconds, this should then reset the Router where it should automatically seek out the best wifi channel to use.

Also after a reset on the Router, if you are using the Hub 2 Router i would go into the Router settings and split up the 2.4ghz & 5ghz wifi bands and reconnect your internet devices once again (start with the 2.4ghz band).

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

1. Open your web browser and enter "192.168.0.1” in the address bar.
2. Select Maintenance and enter “admin” and “nowtv” as the username and password.
3. Select Wireless and then 2.4 GHz Wireless Settings. 
4. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
5. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
6. Check the network name has been updated, and then select 5GHz Wireless Settings.
7. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
8. That’s it. Select Logout at the top of the screen to exit.

Should nothing help then either consider a wifi booster / extender or look at another ISP.