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Outlook not connecting via Windows 10

Please can someone suggest some router settings for outlook using Windows 10? My new work vpn laptop wont connect at home. Neither having it wired or wireless seems to work. It also connects seemlessly in the office. However my old Windows 8 laptop connects without an issue.

 

Our IT department are stumped.

 

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Legend 5
Legend 5

Re: Outlook not connecting via Windows 10

Hi @James78 

 

There is a section under the FAQ in this help linked article below about using a VPN when you are at home if you are using the NowTV Broadband service.

 

Don't know if you have tried this already by going into your Broadband Buddy settings.

 

https://help.nowtv.com/article/broadband-buddy-troubleshooting 

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Re: Outlook not connecting via Windows 10

I turned the broadband buddy off and it made no difference. Iam also using a Windows 8 laptop at the minute which connects fine with vpn 

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Legend 5
Legend 5

Re: Outlook not connecting via Windows 10

Hi @James78 

 

Did you follow the instructions under the FAQ on the link "I can't access my works VPN from Home" ?

 

Edit - Sorry missed the bit about your Windows 8 PC works, so that would suggest there is a setting in Windows 10 that needs adjusting (unfortunately my PC skills are non existent).

 

Hopefully somebody on the forum will have the answer for you.

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Re: Outlook not connecting via Windows 10

I will log it on in a bit and follow it through again

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Re: Outlook not connecting via Windows 10

That worked thanks