Broadband keeps going down

[David141]

Over the last week my Broadband connection keeps going down and I can't find any contact details to get support, the chat bot doesn't work unless my internet is working and even then is completely useless.  

Most of the time if I reboot my router it resolves the issue, but not every time and I shouldn't need to keep doing that.  

How can I escalate this issue and get my line checked or router replaced?

Thanks

[Josh9999]

@David141 I've been having the same issue.

[gavs82008]

@Josh9999 

Call from one of the many numbers from the post marked as a solution.

[RoyB · Accepted solution]

@David141 @Josh9999 

We fellow-customers are powerless to fix your broadband 😢

Call 150 from a Now landline, or take your pick of:-

0800 759 1213, 0330 041 2518, 0330 041 2462, 0330 332 3050, 0330 041 2473, 0333 759 4816

[David141]

@RoyB Thank You, Couldn't find any numbers anywhere

[TimBo]

@David141Have you tried splitting the signal on your router so that you have separate 5g and 2,4g?

It worked for me and turned my unusable broadband into the advertised speed.

[David141]

@TimBo Unfortunately it's not an issue with the WiFi, I finally managed to speak top Now.  

150 didn't work but 0800 759 1213 did, also unfortunately they said they can't do anything right now as it's currently working, I have saved the number and will call them back when it goes down again.  

Thanks everyone

[RoyB]

@TimBo 

Splitting the bands is snake oil.

I expect your router just needed a reboot to stop misbehaving, and it got one.