Broadband down

[anon99]

Broadband is down in TN2 area Tunbridge Wells Kent since mid night. No updates from Now, no status page no banner we are left in dark.

[gavs82008]

@anon99 

You won't get any form of staff giving updates on here in relation to broadband. It has never happened in my time of using the forum.

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Also when you report it and only when you report it you’ll no doubt be in line for compensation.
https://help.nowtv.com/article/auto-compensation

[anon99]

@gavs82008 They have acknowledged there is problem at their end and engineers are working on it. Shocked they don't have a service status page.

[RoyB]

@anon99 

But there is such a page, and @gavs82008 gave you the link to it.

Here is the immensely valuable advice it provides at the moment:-

[anon99]

I can see this under my account under technical checks

Your service status

Broadband & Calls

No broadband service

There is an outage affecting this customer.

Reported on: 9 Jan 2024, 03:02am