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Anonymous User
Not applicable

‎12-07-2022 8:03

Broadband connection

Hi,

I am trying to connect to my new NOW HUB 2 since yesterday. But am unable to do so because whenever I try to sign in it says *your connection has been dropped* and asks me to fix some wires. Even after doing it for 100 times the same problem is detected. Can someone please let me know how I can connect to my device and tun my wifi.

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎12-07-2022 9:12

Hi @Anonymous User 

Was yesterday your live Broadband activation date ?

Does all three green lights remain permanently illuminated on the front of the NOW Router or is the middle light red or amber.

I am assuming none of your internet devices can connect to the Router (either over Ethernet or wifi).

I haven't checked NOW Twitter yet if anybody has reported any major outage on the NOW / Sky Broadband service yesterday and today.

If it was me I would phone the NOW Broadband Team for further assistance and help using the telephone number on this link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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