BROADBAND DOWN 10 X AN HOUR!

[Joanne2]

DH1 5DT broadband off and on all evening.  We can't finish the film we started and paid for.  Lack of direct customer services. Sky have someone on hand in the evening - NOW customers are left hanging.  We need to ask for a month's refund for the bad service.  

[Jayach]

I honestly don't know what services Sky may have "out of hours", but the service is provided by Openreach, and there is no way you will get response quickly.

[gavs82008]

@Joanne2 

There IS a call centre for NOW which operates 8am to 8pm. You wont get broadband support on the forum, only other customers.

See link for the number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

[Jayach]

Moving here from the other thread, Happy now @redchiz1 ?

@Joanne2 

You say the broadband is down 10x an hour, but is it possibly just the Wi-Fi or is the router reconnecting? (the internet light would change from green to red and back again)

You say you were previously with Sky, do you still have their router and if so what model was it?