19-06-2018 16:37
Is there any other hub you provide as one I'm using sucks WiFi signal is week , no 5Ghz and no proper device blocking from WiFi , my old router from Plusnet let me block perciffic devices in the house without interruption to other devices ie my son's PS4 when he's shouting to much or not doing as he's told lol ,, the hub I was given has very limited settings for this kind of control
20-06-2018 10:06
@Anonymous User
Are you on the old Hub 1 (stands up tall rather than lays flat)? If so that doesn't have 5GHz wifi but the newer Hub 2 which NOW TV now provide to customers does have 5GHz and much better overall wifi performance (it's based on the Sky Q router).
NOW TV do offer this to customers on the old Hub 1 at a fee (about 30/40 last time I heard) although you could try calling them and see if they would be willing to swap yours. Still no individual device controls though I'm afraid, that's not something NOW TV/Sky offer on any of their routers.
You can find the telephone number for the Broadband Team by going to your My Account > My Package page
https://account.nowtv.com/my-package
and click the Moving Home section.
20-06-2018 10:22
Thanks for info will enquire about it