Activation date 15th still no activation

[N77ody]

I am starting to get seriously frustrated with NOW. First of all a 2 week wait for an engineer which I lived with, but to still have no broadband with zero updates from the company is shocking. Anyone else have this issue? 

[Jayach]

Unfortunately we hear similar complaints on here quite a lot.

To be fair, Now are totally reliant on Openreach to make the actual connection.

Is an FTTC connection (which is all Now use) the only option you have or do you have FTTP (full fibre) available?

View broadband availability - Ofcom Checker title

Have you tried to see if any other ISP's could supply you quicker?

[N77ody]

@Jayach thank you for your response, apparantly they are waiting on openreach to clarify the situation and expect to get an answer on the 22nd (7 days after agreed connection date) I was under the impression there was a daily compensation fee for every day it was late but as stated in an email from now.

"As this is a delay with Openreach you may be entitled to their Auto Compensation which we wont know until it appears in your broadband account 30 days after your activation date."

Unfortunately I was unable to check the link you sent me as it was not recognising my postcode as being valid but I would assume that its not full fibre.

[Jayach]

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@N77ody wrote:

"As this is a delay with Openreach you may be entitled to their Auto Compensation which we wont know until it appears in your broadband account 30 days after your activation date."

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I think they are being a bit disingenuous there, it is up to them to pay the compensation irrespective of the cause.

If they later get it back from Openreach that is for them to do.

About auto-compensation for broadband and calls (nowtv.com)

[gavs82008 · Accepted solution]

@N77ody 

Outside of what @Jayach has said, your only option is to call the broadband team. Once reported you could be inline for some compensation.
https://help.nowtv.com/article/auto-compensation

To get the number to call be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup