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Anonymous User
Not applicable

set up

My email will not let me on new nowtv I just bort this and wen I triy set up account it says my email already has a sky I'D but I do not have sky but do have amazon fire stick
3 Replies
schnapps
Legend 5
Legend 5

@Anonymous User

 

Did you ever use the Sky Store or the Sky Go service and maybe forgot that you used the service previously ?

 

If so this guide (step 2) will explain how to retrieve your Sky ID and password.

 

http://help.nowtv.com/article/Existing-Sky-iD

 

 

 

Anonymous User
Not applicable

No it is a new email
4268
Legend 5
Legend 5

hi @Anonymous User  it is possible that someone registered the email address you have incorrectly, though I appreciate unlikely.  If you follow the link in @schnapps post you should be able to identify the Sky ID linked to the email address you have provided.  Let us know what happens when you follow that link.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.