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Scholar 2

Re: Update Now TV app for apple TV

@Mallett94  Ha ! That's brilliant - I hadn't clocked that the best way to watch Main Event, Premier League and Formula 1 is the 1080p50 streams via the NowTV app (on my BT TV box), even when I can access them through the BT TV EPG. Crazy times. But thanks for the heads up.

 

I can already see my mrs shaking her head when I launch the app to do so ... !

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Re: Update Now TV app for apple TV

@HoobaTo be fair what I said is based purely on the technical informt that is available for the different streams/ways of accessing the content.

 

I will leave it up to yourself who has access to NowTV 1080i50 through the BTTV EPG and 1080p50 through the NowTV app, both via the BT TV box, to determine which broadcast gives the truly better quality.

 

If you get the chance to test and try doing comparisons, I'm sure others as well as myself would be interested in hearing your conclusions.

 

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Scholar 3

Re: Update Now TV app for apple TV

Heard back from NOW TV customer services and they have said they have no plans to update the app. 

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Expert

Re: Update Now TV app for apple TV

It’s safe to say any customer service department is unlikely to know the business plan of the company they work for. Unless it’s an official stance, then I’m sure they’d all have the same comment.


Don’t forget they’ve paid for and released the iOS version as a universal iOS / tvOS app, the tvOS side just hasn’t been released in the U.K. territory.

 

So they have updated the app, so their comment is incorrect. 

 

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Scholar 3

Re: Update Now TV app for apple TV

I am aware of this. 

I was among the first to complain years ago. 

I just wanted to share NOW TV’s most recent stupid reply. Not because it is factual or accurate but because it is ridiculous. 

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Scholar 3

Re: Update Now TV app for apple TV

Yes what a pathetic statement from nowtv. As many have said on here the app will be updated just taking an eternity. 

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Expert

Re: Update Now TV app for apple TV

How UTTERLY ridiculous.

 

That response should be fed back to NowTV - people in a position to engage with the public need to be check their facts before responding to a genuine enquiry to be sure they are giving the correct information.

 

We have seen this a lot.  Makes them look even more amateurish than they already do.  Classic case of the left hand not knowing what the right hand is doing.

 

Despite the distinct lack of genuine information forthcoming from NowTV on the subject.. we as consumers have been able to ascertain the facts that the app HAS been updated and IS released in Ireland and Italy.  We know this for a fact.  To say the app isnt going to be updated has huge ramifications - for example they will lose any fee paying customers who rely solely on their appleTV and who have been patiently waiting for years for this.  Any such information might be enough to push some off the edge of the cliff now and if the say there is no app to come people will cancel their subscriptions.

 

Also, as I have said before.. the app on the AppleTV is simply not fit for purpose and should not be left to fester.

 

You know what.. something occurred to me.. perhaps they are confused with the AppleTV app on the older gen boxes (which is basically what was ported to the new AppleTV 4 years ago) rather than the one that exists for the current gen AppleTV 4K box etc.... I can certainly understand if the old app on the old box will be left unaltered.

 

Anyway, fact is we know a new app exists for the current gen AppleTV HD and 4K box... so all we want to know is why the app isnt available in the UK and when it will be.

 

Simple?  You'd have thought so wouldn't you.

 

Sorry to ramble but something else just worried me... I am assuming that this mythical new app will support the Boost function... bearing in mind boost isnt available on all platforms... if it finally appears and it doesnt support boost then I wont be able to use it anyway!...  Does anyone in here know anyone in Ireland that uses the app?  I know on the NowTV website the boost function is specifically NOT mentioned as working on the AppleTV but then this is where its confusing - i suspect that the website is aimed at the UK market and not Ireland...

 

 

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Expert

Re: Update Now TV app for apple TV

Good point, I forgot about the 3rd generation Apple TV and I used to have two!   That could be the cause of some confusion, and I still think that maybe our question isn’t being passed to the correct person for a valid response and maybe this is why. 

I just checked the Ireland site out on my mobile, can’t see boost mentioned, searching finds it but link is page not found. I also looked at list of supported devices from their FAQ, that is also page not found. Looks like no one tested the links on their Irish website. 

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Scholar 2

Re: Update Now TV app for apple TV

I think it’s safe to say it won’t be happening soon as like someone mentioned this thread has been going on for years and we’re still no closer to having an updated app, shame because it could be a fantastic platform
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Re: Update Now TV app for apple TV

It might have been going on for years, but an updated app exists now. It didn’t before. The change log doesn’t indicate when it went universal, but I suspect it was quite recently. 

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