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bikeman
Newbie

NOWTV Cinema films not starting after initial adverts

Got a BT youview box. When trying to start a film, the adverts play and then the screen goes blank and the film doesnt start.

Happens repeatedly with some films and works fine with others, so box seems ok.

I've restarted my router but it made no difference. 

Been like this for a week or so.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@bikeman 

Is your billing for NOW directly through BT or NOW?

If it’s BT then you will be able to get phone support unlike NOW ☹️

FYI that I do not work for NOW, just a NOW customer trying to help