Got a BT youview box. When trying to start a film, the adverts play and then the screen goes blank and the film doesnt start.
Happens repeatedly with some films and works fine with others, so box seems ok.
I've restarted my router but it made no difference.
Been like this for a week or so.
Is your billing for NOW directly through BT or NOW?
If it’s BT then you will be able to get phone support unlike NOW ☹️