04-01-2014 22:44 - edited 04-01-2014 22:45
05-01-2014 11:52
Hi Goonface,
Thank you for your post and really sorry to hear of your viewing issue.
Having too many devices using the internet at the same time can affect the playout quality. Check items such as games consoles, mobile phones, tablets, PCs & Macs.
Also, please conduct a speed test at the time you experience it. This is because at peak times some ISP providers may slow down your internet connection.
Kind regards,
Aylin
NOW TV Team
05-01-2014 17:52
05-01-2014 18:53
Hi Goonface,
Thanks for getting back in touch.
As you've noticed, a few customers have been reporting the same issue, and we're constantly working to ensure we can provide the best service for our customers so this is something we are looking into.
It might be worth updating your firmware on your LG TV. You can find step by step instructions on how to do this here.
Apologies again for the inconvenience caused.
Kind Regards,
Sal
NOW TV Team
05-01-2014 19:33 - edited 05-01-2014 19:33
05-01-2014 21:10
05-01-2014 21:52
@Anonymous User Could you please come onto our Live Chat service so we can look into this further for you and raise it with our technical department? You can find our live chat on our Contact Us page. Select the relevant information from the drop-downs available to come through to us.
@Anonymous User The link seems to be working on my end, but just in case you need it again you can find it here. Any problems just let us know.
Kind Regards,
Sal
NOW TV Team
06-03-2014 21:22
12-04-2014 12:14
12-04-2014 17:06
Hi Pow49,
Thanks for getting in touch with your query, sorry to hear that you're having streaming issues via your LG TV.
Can you come onto Live Chat here so that one of the team can look into this for you.
I hope that this helps.
Regards,
Michael
NOW TV Team