10-04-2018 16:22
10-04-2018 16:35
10-04-2018 16:38
Hi @Anonymous User
Apparently since the latest firmware update on the smart box a few TalkTalk users have been suffering issues that you seem to be encountering.
Maybe try these suggestions in the two threads linked below.
https://community.nowtv.com/t5/NOW-TV-Smart-Box/Now-TV-Smart-box/m-p/462366#M5615
10-04-2018 17:04
10-04-2018 17:13
Hi @Anonymous User
I would try getting your replacement smart box working again first.
Then i would suggest taking this up with live chat to see if they can compensate you in some way if you had to pay for a replacement smart box due to the NowTV Team given you bad advice on suggesting to purchase a new box.
10-04-2018 17:25
11-04-2018 21:32
hello, ths would be m first time with now tv, i have got all set up quite quick, but when it comes to viewing any moves or even tv channels .. it keep showing a purple screen but will play sound. it has gliched a bit and showen the choosen tv programme but will bounce straight back to purple? is there anything wrong with my now tv box ?
11-04-2018 21:37
Hi @Anonymous User
Sounds like a HDMI handshake issue, where try the following.
1. Power down the box at the mains then restart,
2. If that doesn't work power down both TV and box and disconnect and re connect the HDMI cable at both ends, then re start TV and box.
3. If that fails try a different HDMI cable and HDMI port on your Tv.
12-04-2018 10:44