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Mike1404
Mentor

Now TV Smart Box NowTV App after Update

Hi,

My now Tv app has stopped working after last nights update. I can’t load the app, or any movie/entertainment channels. It only shows the loading screen with the four rotating dots until I crashes. All other apps work and the internet connection is excellent. I’ve tried every reboot including back to factory settings and I’ve done the remote thing (5xHome, 3xRewind, 2xFast forward).

Any other suggestions would be welcome, I mainly want to find out if anyone else is suffering with the issue?

Mike
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schnapps Legend 5
Legend 5

Re: Now TV Smart Box NowTV App after Update

Hi @Mike1404

 

Not familiar with the Talk Talk Routers, where my ISP is BT.

 

I would still try powering off your router for say 20 minutes, just to see if there is any difference how the nowtv app performs (even though your other Apps on the box are working).

View solution in original post

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Mike1404
Mentor

Re: Now TV Smart Box NowTV App after Update

Just to add, the app works fine on all other devices. I assume it is to do with the firmware on the smart box causin an issue with the NowTV app, all others work perfectly including sky store.
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Lulu22
Advocate

Re: Now TV Smart Box NowTV App after Update

Hi! My now TV has stopped working too on my TV that use now TV box
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Re: Now TV Smart Box NowTV App after Update

I know this isn't going to help you guys but NowTV is working as normal on my Smart Box since the recent update. I've just put it through its paces again to test it out for you. 

Hopefully someone can come along with some help for you both. Good luck.

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schnapps Legend 5
Legend 5

Re: Now TV Smart Box NowTV App after Update

Hi @Mike1404 @Lulu22

 

Would I have thought that a forced software update via the secret menu or a full factory reset on the box would have resolved the issue which wasn't the case in your setup.

 

I wonder if the new firmware update on the nowtv smart box has possibly caused a conflict with the nowtv app and your router in some way (just a pure guess on my part).

 

Out of curiosity, who is your ISP ?

 

What happens if you power down your router for 15 to 20 minutes to see if that makes any difference to the operation of the nowtv app on the smart box. 

 

 

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Mike1404
Mentor

Re: Now TV Smart Box NowTV App after Update

Hi @schnapps (Champion 1),

Your thoughts are the same as mine, it looks to be a conflict between the firmware update and the app. The support team don’t seem to have a clue but have said they will update me within the next 24hrs.

My ISP is TalkTalk on their super fast fibre and I’m running at 60mbps with everything connected so I don’t think that’s the issue. I was wondering whether the update had forced the box to change onto another channel on the router, but I don’t have any issues with other apps like BBC Iplayer, skystore or YouTube.

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schnapps Legend 5
Legend 5

Re: Now TV Smart Box NowTV App after Update

Hi @Mike1404

 

Not familiar with the Talk Talk Routers, where my ISP is BT.

 

I would still try powering off your router for say 20 minutes, just to see if there is any difference how the nowtv app performs (even though your other Apps on the box are working).

View solution in original post

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Dave1021
Newbie

Re: Now TV Smart Box NowTV App after Update

Mines eaxactly the same and iam with talk talk fibre, i have done a full factory reset and its no different

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Dave1021
Newbie

Re: Now TV Smart Box NowTV App after Update

just an update, i have 2 smart boxes in the house, the newer one works ok,its the older smart box which i think is about 3 yrs old that wont work on the nowtv app

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schnapps Legend 5
Legend 5

Re: Now TV Smart Box NowTV App after Update

Hi @Dave1021

 

My smart box from the original hardware nowtv trial which I received in April / May 2016 is working fine via a hard wired Ethernet connection to my BT Home Hub Router with the latest firmware update version 8.0.3 build 4186~16.

 

Out of curiosity, I wonder if @Lulu22 who has also reported the problem is also on TalkTalk or with another ISP to see if there is a pattern merging here ?