streaming

[NAVB]

It keeps blocking me from streaming and says i'm streaming on too many devices.. which I am not. I have signed out on all devices and it still won't let me stream... any ideas?

[redchiz1]

@NAVB 

When you say "signing out" what do you mean? If you hit the device limit - which is one, or three, depending on whether you have Boost - then you have to back out/exit from wherever you are viewing on completely before you can use another. Otherwise it is likely to take the NOW servers a minimum of 10 minutes or so to recognise inactivity. 

[gavs82008]

@NAVB 

Signing out of devices will not do a damn thing about maxing your device limit. This is because for some reason the server has picked up the exit of the stream was not a clean one. 

By that I mean clicking back to get to the homepage. Force closing etc will do nothing but waste your time as @redchiz1 mentions.

Have a full read of this which will explain more with what @redchiz1 and myself have mentioned.
https://help.nowtv.com/article/managing-my-devices

[RoyB]

@NAVB 

Note that, for the avoidance of doubt:-

When you stop watching on your first device, make sure you exit the show or movie you were watching rather than just pressing pause, turning off the TV or closing the app. This will signal that the stream has ended. If you don't do this, you might need to wait up to 10 minutes before you can start watching on another device.

means that exiting the show or movie Is the key thing to do.

Once you do that, you don’t need to exit Now on the device, nor close the session. Though you can if you want. But if you do either of those things, or just pause, without exiting the show or movie first, then the ten minute wait awaits.