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nick-michael
NOW TV Watch Team

Re: We've released a new version of the macOS player!

Could you have a look in your [~/Applications] folder and double check that the player is installed correctly? Note - you probably have 2 applications folders, one at the root and one specific to your user. The app should install itself inside the user specific folder.

 

Some others seems to be having an issue where the player doesn't exist in their Applications folder - this would cause the error you're seeing.

 

Could you also try pressing [⌘+spacebar] and searching for Now TV Player - let us know if anything comes up here.

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Travis1
Mentor

Re: We've released a new version of the macOS player!

There is no NowTv Player in my Applications folder.

 

I went through all the steps again - downloaded the NowTv Player and ran the installer all again. The NowTv Player never shows up in any Applications folder.

 

When I search for 'NowTV Player', the only result is for the Installer (as per the attached screen shot). The actual Player never seems to install.

 

It is the same regardless of the browser I use (Safari, Firefox, Opera): I've tried multiple times with each, always after making sure to clear history, removing the previous NowTv (including cleaning up traces using Mackeeper) and reinstalling Silverlight, closing other browsers, restarting computer and only having a single browser open.

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DarrenC99
Advocate

Re: picture audio out of sync streaming

I've been trialling NowTV with day passes before committing, but I'm suffering the same problem.

 

I'm not using a browser - I'm using the NowTV Player app on the latest version of MacOS (v10.12.4) on a top-of-range iMac.  My broadband is good - I have no issues with live TV on BBC iPlayer, BT Sport (in browser), etc.  But the NowTV Player app is consistently out of sync between video and sound by about a second.

 

Same on iPad (on latest version of iOS) : live TV on iPlayer app, BTSport app, ITV Hub app, etc. all fine, but NowTV app always out of sync.

 

I can't subscribe if this is the standard service - football is not very enjoyable and normal TV is unwatchable.

 

Please advise on a fix for this, as I really want to subscribe!

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Travis1
Mentor

Re: We've released a new version of the macOS player!

Are you ever going to reply or fix this problem??

 

The problem persists - tried all reinstall again today - but this is apparently okay for NowTV to ignore it for weeks on end?

 

Even when I attempted your absurd solution of installing an old version of Firefox, it still didn't work.

nigelkippax
Mentor

Re: We've released a new version of the macOS player!

Well, as of 13th May 2018, the app is still not working  on OS X Sierra. All I get is the spinng 4 balls. This is a issue with OS X as it working on my Apple TV & iPhone.

After a length webchat, I got the sign off saying it was escalated to the technical team and I would get an email. 

Reading through this thread, I don't  hold out much hope!


@Nicholas-M wrote:

The team have been actively working towards today's release, which should help improve the performance of the player.

 

This release also prepares the player for some upcoming features, as well as a fix to resolve the p20001 issue so many of you have faced. We just need a bit more time on that one, but we'll let you know as soon as it's ready.

 

Next time you launch the app, it will present you with a button to download & install the latest version, or you can download the player from the Now TV website.

 

To celebrate this release, here's our Now TV Player performing a mexican wave! Courtesy of our senior developer Ben L. who broke our unit tests earlier, which resulted in this wonderful little accident Heart

 


 

Jen_McShane
Observer

Re: We've released a new version of the macOS player!

Having the exact same issue - has anyone managed to solve the problem?

 

So frustrating. I just get the spinning thing and nothing will load, have tried everything. 

Km27
Advocate

NowTV Player

tried to watch nowtv on my macbook for a change - forced me to download the now tv player - stream loads, audio is fine, but then picture freezes and does not recover. 

 

tried to restart, tried in different browsers, nothing changes

 

please let me know why this is happening

NOW TV Team Aaron-R
NOW TV Team

Re: NowTV Player


@Km27 wrote:

tried to watch nowtv on my macbook for a change - forced me to download the now tv player - stream loads, audio is fine, but then picture freezes and does not recover. 

 

tried to restart, tried in different browsers, nothing changes

 

please let me know why this is happening


@Km27

 

Hi

 

Welcome to the forum

 

Have you tried any other steps to resolve this?

 

Could you try some of the steps on this link to resolve the issue

https://help.nowtv.com/article/poor-quality-mac

 

Let us know how you get on Smiley Happy

 

Thanks

Aaron

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Km27
Advocate

Re: NowTV Player

This only started happening with the move to the New Player. Steps as per the link do not work....
Emilio
Mentor

Now Tv Player NOT WORKING!!! (Is it just rubbish?)

Hello,

I'm thinking of drop my subscription as I've been waiting for way too long getting Now TV app for mac fixed and we still don't see any resolution or actual updates on this issue.

 

I've also asked: what is the latest version of Now TV app that is supposed to be installed? I got the 2.0.1. Is it correct??? Or is it suppsed to be a higher one?

 

This is really frustrating and I have no intention to watch everything on an iPad.

 

I see that other users have posted the same issue over and over with no helpful answers whatsoever.

 

Please understand that the workaround suggested, beside sounding technically not professioan, DOES NOT WORK!!!

 

NOT GOOD AT ALL!!!

 

P.S.: here a previous post where I give also my technical details

https://community.nowtv.com/t5/Mac-OS/Mac-black-screen/m-p/426156#M2585

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