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NOW TV Team Nicholas-M
NOW TV Team

We've released a new version of the macOS player!

The team have been actively working towards today's release, which should help improve the performance of the player.

 

This release also prepares the player for some upcoming features, as well as a fix to resolve the p20001 issue so many of you have faced. We just need a bit more time on that one, but we'll let you know as soon as it's ready.

 

Next time you launch the app, it will present you with a button to download & install the latest version, or you can download the player from the Now TV website.

 

To celebrate this release, here's our Now TV Player performing a mexican wave! Courtesy of our senior developer Ben L. who broke our unit tests earlier, which resulted in this wonderful little accident Heart

 

200 Replies
SeeMoreDigital Legend 5
Legend 5

Re: We've released a new version of the macOS player!


@Nicholas-M wrote:

 

....or you can download the player from the Now TV website.


Hi @Nicholas-M,

 

Are you able to post a direct link please?


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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NOW TV Team Nicholas-M
NOW TV Team

Re: We've released a new version of the macOS player!

AndyWright1
Advocate

Re: We've released a new version of the macOS player!

Hi,

 

In the previous version of the player the cursor wouldn't disappear but I could have it in the bottom corner, off screen. With the new version if I try that if brings up the blur border, so I have the two equally annoying choices of watching with the blue border or watching full screen with a cursor in shot.

 

How do I rectify this? I have already uninstalled and installed again once.

 

Cheers

Andy

HWalker
Advocate

Re: Trouble updating to the latest version of the Mac Player

I am having a similar issue with the now tv player, I have a mac OS X El Capitan version 10.11.6, and before the now tv player was introduced I could stream programs on safari and google chrome without a problem, now I am forced to use the player without any other option however after downloading the player, no matter the strength of my internet connection, its extremely jolty, the audio and imagery don't seem to match up and it is incredibly pixelated. I have tried the tactic of deleting the now tv player trying to turn my silverlight plug in on, bit now im getting another message on safari, after clicking the play button on the webpage it now just says: safari cannot open specific address, because OS X doesn't recognise internet address starting with "nowtvplayer".

 

Any help resolving this problem would be appreciated.

NOW TV Team Nicholas-M
NOW TV Team

Re: We've released a new version of the macOS player!


@AndyWright1 wrote:

Hi,

 

In the previous version of the player the cursor wouldn't disappear but I could have it in the bottom corner, off screen. With the new version if I try that if brings up the blur border, so I have the two equally annoying choices of watching with the blue border or watching full screen with a cursor in shot.

 

How do I rectify this? I have already uninstalled and installed again once.

 

Cheers

Andy


We are planning to get rid of that pesky cursor soon!

jojon77
Mentor

Now TV Player Mac OS

Hi,

 

Is anyone else having trouble with the NOW TV app on their MAC?

Originally started using the app with Safari 10.0.3 and had trouble with playback (the programmes would jump back on the timeline, replaying 2-5mins of the show I'm watching), sound drops out completely and evrything takes forever to load. So swapped to Firefox 52 - this allowed me to stream online until today, when it asked me to download the app again - and now I'm getting the problems above again. This is the only thing I am streaming over my internet, so I don't think it's a internet speed problem.

 

I am running Mac OS 10.10.5

 

Any suggestions would be greatly recieved

Thanks

Over1ord
Advocate

Problems with Now TV Player on Mac

Hey,

 

I am having problems with the Now TV Player on Mac OSX (El Capitan 10.11.6). All i seem to get is a black screen with a spinner...

 

 

My machine:

 

Mac OSX (El Capitan 10.11.6)

MacBook Pro (Retina, 13-inch, Late 2013)

2.8 GHz Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris 1536 MB

 

I have already tried Black Screen Mac help article which has no effect. Any suggestions?

 

Thanks,

Chris

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NOW TV Team Paul-D
NOW TV Team

Re: Problems with Now TV Player on Mac

@Over1ord Give these steps a try http://po.st/7U7XEW and let us know how you get on.

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NOW TV Team Paul-D
NOW TV Team

Problems with Now TV Player on Mac

@Over1ord Give these steps a try http://po.st/7U7XEW and lwet us know how you get on.
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