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Advocate

Poor NOW TV picture quality on a Mac

Extremely poor quality piture with flickering in full screen mode. Unwatchable. 

 

Any help appreciated. Usual things tried, such as silverlight reinstall, restart etc,

 

Existing thread answer makes no sense with comment on desktop management.

 

Thanks

 

 

15 Replies
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Legend 5
Legend 5

Re: Poor NOW TV picture quality on a Mac

@Roulette69

 

welcome to the forum.

 

The following help article explains what you need to do (see the section 'Poor picture in full-screen mode')

 

http://help.nowtv.com/article/Poor-Quality-Mac

 

You'll probably find you'll need to do this each time you watch.

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Scholar 2

Re: Poor NOW TV picture quality on a Mac

What version of OSX are you running?

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Mentor

Re: Poor NOW TV picture quality on a Mac

I'm having the same problem trying to play anything on my Mac. It is totally unusable but now I'm stuck with being unable to watch Now TV as it's used up a device slot and I haven't got a spare slot available.

 

My two sons are watching on their Xbox and PS3 and I've ordered a Now TV box so have to wait until that arrives to be able to watch anything. Is there any way of removing the Mini Mac and adding my iPad instead so at least I'll be able to watch something?

 

Was bitterly disappointed at being unable to watch The Walking Dead on FOX last night as that's the only reason I signed up to Now TV yesterday since BT has dropped the channel from their package.

 

ps I'm running super fast broadband at 78Mb so it's not my internet connection that's the problem and my Mac is running OS X Yosemite 10.10.5 and using Firefox browser (apparently you don't support Chrome).

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NOW TV Team (Retired)

Re: Poor NOW TV picture quality on a Mac

Hi @Kaizen66

 

Thanks for your post. Sorry to hear that this is happening 😞

 

I'll get this looked into for you and email you soon.

 

Birgit

NOW TV Team

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Advocate

Re: Poor NOW TV picture quality on a Mac

I'm another one getting poor quality on my mac.

macbook pro running 10.11.4

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NOW TV Team (Retired)

Re: Poor NOW TV picture quality on a Mac

Hi @Coinneach5

 

Thanks for getting in touch with us. I'm sorry to hear about the quality issues you've been facing.

 

Are you able to try the steps listed here.

 

Do you get any error messages? Can you describe what happens?

 

Thanks

 

Rob

NOW TV Team

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Scholar

Re: Poor NOW TV picture quality on a Mac

I'm also have the same problem with full screen rendering it unwatchable thanks to a stuttering/flickering motion picture. I'm using Safari on OSX 10.11.4 and the fix didn't work.

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Community Manager
Community Manager

Re: Poor NOW TV picture quality on a Mac

Hi @D2meme,

 

Thanks for posting.

 

Are you able to try on Firefox and let us know if the quality is the same?

 

Thanks

 

Simon

NOW TV Team

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Scholar

Re: Poor NOW TV picture quality on a Mac

I'm not currently subscribed to Now TV so I can't help. I tend to subscribe intermittently on various devices.
The iMac seems the most problematic but I have been able in the past to watch it on fullscreen with no problems.
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