07-06-2013 21:33 - edited 06-01-2014 12:22
after watching one movie on the ps3 app I went to bedroom to watch another for it to say devcice limit reached, went back to the ps3 and it's saying the same thing, checked in the device manager and it's saying no device are attched to this account
Solved! Go to Solution.
07-06-2013 21:43
Hi dragonheat,
Thank you for your message.
We're sorry to hear that you are having this issue. I have reset your devices so you should be able to play out movies again.
Kind Regards,
Leon
NOW TV Team
10-11-2013 16:19
Same here and trying to watch United v Arsenal. I'll be applying for a refund this is pathetic!
10-11-2013 16:53
Hi mrplow.
Thanks for your post.
Are you logged into the correct account?
I have sent you a Private Message about this.
Kind regards,
Henrik
NOW TV Team
17-11-2013 16:03
17-11-2013 16:10
Hi thefriscokid,
Thanks for your post.
I have sent you a Private Message about your issue.
Kind regards,
Henrik
NOW TV Team
17-11-2013 20:42
i am having the same problem with devices can someone help please
18-11-2013 11:48
Hi Iverhouse,
Thanks for gettign in contact with us.
Okay it seems you have used all your changes in the month. You may know, you get one of these every 30 days and it will begins once you set up your first 4 devices. From then on if you remove two devices, this counts as a change and you will not be able to add another. If you remove a device and add one, this is also a change. This results in you not being able to add another for 30 days.
Regards,
Aaron
NOW TV Team
18-11-2013 18:05
Hi i got the 10021 error on my tv
but i am only streaming on one device can you guys help me sort it out please this has happened before thanks
18-11-2013 21:44
Hi Irivie88,
Thanks for your post.
We appreciate you taking some time out to contact NOW TV.
Sorry to hear that you are having issues with your devices
NOW TV currently allows all subscribers to have 4 devices allocated to each account.
You are also allowed one device reset per month, per account. You can manage your devices yourself by going to the my account section when signing in.
We are not Netflix so will function or work in the same way.
The good news is you can reset your devices at the start of the new month.
However, as a good will gesture, I have reset your devices for you. Simply play some content through your chosen device and it will automatically register.
Regards
Igor
NOW TV Team
20-11-2013 23:22
22-11-2013 24:21
same prblem , can someone help ? thanks