Device Limit Reached

[Anonymous User]

after watching one movie on the ps3 app I went to bedroom to watch another for it to say devcice limit reached, went back to the ps3 and it's saying the same thing, checked in the device manager and it's saying no device are attched to this account

[Anonymous User]

Hi @Anonymous User

It has been known that major software upgrades can change the Device ID that we use.

I've reset your devices and allowed you 4 changes so you can register your devices again.

Thanks

Andy

[Anonymous User]

Thank you for your help.

Jean Howard

[Anonymous User]

My account says device limit reached following a factory reset of my MacBook and an OS X reinstall.

Please advise how I can get my laptop added back as I have just paid for a Sky Sports pass for the F1 and Rugby?

Thanks.

[Andy]

@Anonymous User

Welcome to the forum.

Have a word with Live Chat, explain what's happened and they should be able to sort something out for you as a courtesy.

To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.

[Anonymous User]

Same thing with me no change of PC but it is not being recongnised as one of my devices 

In fact none of my machines are being recongnised i wish you would test stuff before making changes 

[SeeMoreDigital]

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@Anonymous User wrote:

....i wish you would test stuff before making changes 

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Hi @Anonymous User,

What changes are you referring to?

[Anonymous User]

Thanks so much that is really quick and helpful.

[Anonymous User]

I included my iphone as my 4th device yesterday but when i went to use it today it was not recognised and says i am at my limit. Worked fine yestrday.

Regards

Darren

[caseyb1993]

Hello @Anonymous User 🙂

If you follow SeeMoreDigital's advice above, you should be able to get this sorted. 😉

[Anonymous User]

All sorted, Ryan, excellent customer service, and much appreciated too. The new box is so much better too! Cheers!!