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Fault reporting and lack of care and customer services from NOW

I have spent three hours this morning to find a way to report the problem I have been having as a NEW customer.Your website is completely dysfunctional and lacks customer care. After managing to speak to someone and getting disconnected once and I ha...

ZT by • Newbie
  • 457 Views
  • 1 replies
  • 1 thanks

"Too Many Devices" despite only using 2

For NowTV Entertainment, we only use 2 devices to watch; an iPad and an Amazon FireStick.However, we've recently had an error message pop up when watching on the FireStick saying that we're active on too many devices. We then went back to the iPad an...

NOW TV not casting using Google

We're having issues using Google Chrome/TV with Now TV (both using as an app on Google TV and when trying to cast from our phones). It will play adverts but not play any of the show itself. The shows play fine on our phones, just not when casted. Hav...

Amyrf by • Advocate
  • 846 Views
  • 1 replies
  • 1 thanks

Resolved! No video on fire stick

Hello, I purchased an account and successfully watched some episodes of Chernobyl yesterday on my fire stick. Today, I hear audio but the screen is black even for the initial commercials. I've tried turning my fire stick off and on (unplugging from H...

JKPate by • Observer
  • 742 Views
  • 1 replies
  • 1 thanks

STV Player unable to pause

Hi, just wondering if anybody else has had this issue. I’m using the Now TV stick by the way. So when I try to play something on the STV Player it loads and plays fine but if you pause it, it will not play again and does not remember the place so you...

Resolved! Peacock TV

Hello all, can anyone tell me how to get Peacock TV with the Now Entertainment package? And if I cancel,  but the cancellation doesn't take place until the end of the month, does this affect things? All thanks!

Kirst1 by • Mentor
  • 3445 Views
  • 9 replies
  • 6 thanks

Broadband Buffering

Nothing has changed and my broadband is now buffering when watching Netflix/Amazon. Everything was fine for months and now it does not work properly. NOTHING HAS CHANGED! I can only see this being a issue with NOW Boradband provider. Any other sugges...

Jordan by • Advocate
  • 495 Views
  • 1 replies
  • 0 thanks

Intermittent sound Sky Sports

I have the NOW TV app on my Samsung TV. I was watching the Grand Slam of Darts a few weeks ago on Sky Sports and all through the tournament the audio was intermittently dropping out. Every few minutes the sound just goes off for a few seconds and com...