28-02-2020 12:45
Hi there, I'm just wondering how do we report the issues with Now TV app on the youview boxes as it doesnt work correct and I'm having to use my old Now TV box. Can someone at Now TV advise or confirm that they are aware of the issues and its being worked on.
09-03-2020 14:05
Is anyone else having an issue with watching anything from Sky Movies where you can't input the pin code using the remote? It doesn't recognise anything from the number keys so it thinks I'm putting the wrong code in every time. Very annoying.
09-03-2020 14:15
Hi @Anonymous User
Do you mean the parental pin code when attempting to watch a live NowTV movie ?
If so have you tried the default pin code number 1234 that is used on the Youview boxes ?
09-03-2020 14:34
Hi @schnapps
So my Now TV pin code won't work on the Youview box, it has to be their default one? That is superb 😂 I'll give it a go tonight and update this tomorrow. Thanks for the tip 👍🏻
09-03-2020 14:38
Hi @Anonymous User
Try the default pin number 1234 first.
Then if that works go into the Youview box settings where you can change the pin number to the same number that you use on your NowTV account.
09-03-2020 14:39
@schnapps Will do, thanks for the advice 👍🏻
10-03-2020 10:47
@schnappsI tried your suggestion and it worked perfectly so thanks for the advice!
13-04-2020 18:57
Has anyone had any luck resolving these issues. I created a similar thread here but no replies as yet:
25-07-2020 15:15
I have signed up and paid for Sky Sports package online. However it hasn’t registered on my Youview box, therefore I am unable to view it. I can view by going online on my iPad and using the app but I can’t record anything and I want it on my tv
25-07-2020 15:28
Hi @Anonymous User
Are you a BT TV customer and did you buy the Sports Pass through your BT TV Account ?
Or are your NowTV Passes paid directly to NowTV ?
When you go to My Account > Passes & Vouchers whilst logged on here, do you see the NowTV Sport Pass either Day, Week or Month (not Mobile Sports Pass).
What is the model number of your Youview box ?
Have you gone into the NowTV App on your Youview Box and under My Account section, signed in with the account details that you bought the Sports Pass on ?
If your Youview Box is compatible, there is no recording feature under the NowTV App, where BT TV customers with the relevant NowTV bolt on package can record live sports via the main BT TV television guide (not App).
NowTV customers who buy their passes directly from NowTV have no record facility at the moment on any devices (including Youview boxes).
If you are a BT TV customer, then you need to get in touch directly with BT or post on their BT TV Community Forum, where their Mods seems pretty good in helping with BT TV customers accounts from what i can see reading their Community Forum.
26-07-2020 16:48