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Soph91
First Poster

Topcashback order number?

I bought my nowtv broadband through topcashback and it didnt track so I was submitting a manual claim and it says the order number starts 4M which is what they need but the one i have been given by now tv doesnt start like that. I have spoke to customer services on here via live chat a few times and they have yet to give me this order number. Any ideas?

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techskool
First Poster

Re: Topcashback order number?

I am in the same situation, without an order number and unable to claim.

As I'm still in the cooling off period, maybe it's best I go back to EE.

This is a con.

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JAJA81
Occasional Poster

Re: Topcashback order number?

Did you manage to get an order number?  I am in the same situation 

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schnapps Legend 4
Legend 4

Re: Topcashback order number?

Hi @JAJA81

I am sure that i read somewhere on the forum, that the account number shown on your broadband confirmation email received from nowtv would act as an order number.

Can't find the forum thread where i read it from unfortunately.

gawd
First Poster

Re: Topcashback order number?

Hi there

 

Can anyone who needed a 4M reference to proceed with a cashback claim tell me if it was ever succesful?

 

I have at no point been given one and yet took out a Fab Fibre contract. Who can help with this?

 

thanks

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JAJA81
Occasional Poster

Re: Topcashback order number?

I think I just used my order number and got the cashback eventually

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JAJA81
Occasional Poster

Re: Topcashback order number?

Sorry I meant account number!

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