04-01-2019 14:56
I bought the tv box with preloaded 1 month passes, but it’s only offering me the 14 free trials when I’ve setup. Am I missing something?
04-01-2019 18:26
No, not that I can see.
05-01-2019 17:27
I had this problem and used the chat line. I was told to accept the 14 day free trial and was given a code to put in to ensure I got the month pass.
Seems like a lot of people have had this problem.
05-01-2019 17:45
05-01-2019 18:56
Same problem here. I manage to get on to the live chat but keep getting disconnected before it’s sorted and have to start again. Very frustrating.
13-05-2019 22:52
Hi all,
You need to redeem your vouchers on the app/website. Click on the person icon and click on passes and vouchers. Just redeem them there.
They are NOT preloaded as stated.
Kind regards
Toby