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Anonymous User
Not applicable

No preloaded...

I bought the tv box with preloaded 1 month passes, but it’s only offering me the 14 free trials when I’ve setup. Am I missing something? 

14 REPLIES 14
Anonymous User
Not applicable

No, not that I can see.

Anonymous User
Not applicable

I had this problem and used the chat line. I was told to accept the 14 day free trial and was given a code to put in to ensure I got the month pass.

Seems like a lot of people have had this problem.

Anonymous User
Not applicable
Hi Algee 10,

Thanks. The main problem at the moment is the Chat Line being constantly unavailable. I have sent an email but still waiting for a response.


Anonymous User
Not applicable

Same problem here. I manage to get on to the live chat but keep getting disconnected before it’s sorted and have to start again. Very frustrating.

Anonymous User
Not applicable

Hi all,

You need to redeem your vouchers on the app/website. Click on the person icon and click on passes and vouchers. Just redeem them there.

They are NOT preloaded as stated.

 

Kind regards

Toby