NOW TV Entertainment 6-month discount offer

[Anonymous User]

I am on a discounted rate on Entertaiment pass until 1/10/20.  I logged in to my account at the weekend and saw 6 months on offer for £6.99 but was unable to complete the offer at that time, it is now no longer showing in my account.  However, today I got an email saying my offer is waiting (the same offer); click through and it is no longer there!  I would like to take up the offer, any ideas anyone? (Also my 80yr old Mum wants to do the same thing facing Lockdown for the Winter 😞 and the same thing has happened to her account!

[Anonymous User]

I have exactly the same problem. I got an email saying to claim my offer for the entertainment pass, but when going to the offer page the entertainment pass does not appear 

[Anonymous User]

I also got an email offering me 6 months entertainment pass at £6.99 a month. Clicking the link takes me to my offers and the Entertainment one is nowhere to be seen.

[Anonymous User]

Hi all, I have just received this offer via email for the first time. Clicked through and like you it's not in my list of offers on the page. Anybody got an idea how to get it, as I was going to cancel when the price increase came into effect. 

[schnapps]

Hi @Anonymous User @Anonymous User @Anonymous User 

For account related matters you need to get in touch with live chat.

Use this link below to access the green live chat button.

Should the live chat button not work for you, try a different internet browser or another device with a browser on it.

If no joy accessing live chat, use the web form on the same link below.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[Anonymous User]

Oh no. I have the same issue. Came to the community hoping for an answer. Adding this note in the hope someone can help. 

[Anonymous User · Accepted solution]

got mine back by cancelling pass, then reactivated pass, it then offered me the 6 months discount,

[Anonymous User]

should mention when you cancel the pass you can still watch until pass expiry, the offer expires on that date also. If that makes any sense.

[Anonymous User]

I went to live chat didn't take long to get to an agent. She said that it was a retention offer and couldn't give it to me. She offered me £3.99pm for 6 months or £4.99 pm for 12 months I accepted the latter.

When I entered the code it came up at £5.99 for 12 months.

happy with that. Would recommend going through live chat. 

[Anonymous User]

Thanks for this tip, just done it and got the offer 😉

[Anonymous User]

Did it come out at £4.99 or £5.99 when you applied the code? 

[Anonymous User]

Hi Hargan, 

I have cancelled my pass and can continue to view up until the 28th of this month. Do I have to wait until then to rebuy and redeem the £6.99 offer? Currently, I'm only being offered the option to restart my pass at the original price of £8.99/month before it increases to £9.99/month. Thanks

[Anonymous User]

This is not solved - the offer can only be applied if we, as existing customers cancel our subscription and restart it!  Which makes no sense and is not a solution.  Apparently its in the small print.

I've just been on the online chat and have been offered a different offer that can be applied without all the hassle - 4 months for £3.49.  

Happy with the resolution but its taken half an hour of my time to get it - why email out an offer that can't be applied?!  

[Anonymous User]

 I did not say it was solved ( now tv did that), all I offered was a solution that worked and saved me a full half hour of my day.

Honesty, Now Tv is a nightmare to use these days. Customer Service is more or less this forum.

[Anonymous User]

Have you tried to use the Tesco clubcard Now Tv offer, that's entertainment.

[Anonymous User]

I had an email with the same offer. However the email link didn't work nor was the offer available on my account. So I went to the live chat and was advised to cancel my subscription to enable the offer. I clicked on cancel my subscription then continued to try and cancel and eventually the £6.99 offer appeared as a way of keeping my custom. Worked OK for me.