19-08-2020 17:38
I am on a discounted rate on Entertaiment pass until 1/10/20. I logged in to my account at the weekend and saw 6 months on offer for £6.99 but was unable to complete the offer at that time, it is now no longer showing in my account. However, today I got an email saying my offer is waiting (the same offer); click through and it is no longer there! I would like to take up the offer, any ideas anyone? (Also my 80yr old Mum wants to do the same thing facing Lockdown for the Winter 😞 and the same thing has happened to her account!
Solved! Go to Solution.
19-08-2020 18:37
got mine back by cancelling pass, then reactivated pass, it then offered me the 6 months discount,
19-08-2020 17:48
I have exactly the same problem. I got an email saying to claim my offer for the entertainment pass, but when going to the offer page the entertainment pass does not appear
19-08-2020 18:05
I also got an email offering me 6 months entertainment pass at £6.99 a month. Clicking the link takes me to my offers and the Entertainment one is nowhere to be seen.
19-08-2020 18:16
Hi all, I have just received this offer via email for the first time. Clicked through and like you it's not in my list of offers on the page. Anybody got an idea how to get it, as I was going to cancel when the price increase came into effect.
19-08-2020 18:17
Hi @Anonymous User @Anonymous User @Anonymous User
For account related matters you need to get in touch with live chat.
Use this link below to access the green live chat button.
Should the live chat button not work for you, try a different internet browser or another device with a browser on it.
If no joy accessing live chat, use the web form on the same link below.
19-08-2020 18:18
Oh no. I have the same issue. Came to the community hoping for an answer. Adding this note in the hope someone can help.
19-08-2020 18:50
should mention when you cancel the pass you can still watch until pass expiry, the offer expires on that date also. If that makes any sense.
19-08-2020 18:51
I went to live chat didn't take long to get to an agent. She said that it was a retention offer and couldn't give it to me. She offered me £3.99pm for 6 months or £4.99 pm for 12 months I accepted the latter.
When I entered the code it came up at £5.99 for 12 months.
happy with that. Would recommend going through live chat.
19-08-2020 19:16
Thanks for this tip, just done it and got the offer 😉