I've just spent nearly an hour on chat to 'Keegan' who wasn't interested, wouldn't cancel my pass and refund me, wouldn't escalate my query to a supervisor and wouldn't provide details on how I could record/escalate a formal complaint against his response and against NowTV for not providing cancellation/refunds.
NowTV/Sky have got a lot of money from F1 fans who were waiting for this pass, they will, as a result of their policy over allowing cancellations/refunds lose a lot of those, I won't spend another penny with them, I'd rather listen to the radio broadcasts and watch BBC's text feed than spend another penny with Sky/Now TV, this situation has shown how they treat us with contempt - do we really want to spend money with a company that has that attitude to customers?
so are you going to advise . we all get refunds ?? NOWTV cannot provide what they sold 22 live races .. and week passs for another time are useless to f1 fans who brought the pass,s
how come some have refunds and some have not ????.
are you single-ing people out ?? is it by post code , colour, race, country??.
single status law , if one gets it , we must all get refunds.
we all want to be treated the same ... the live chat and just reading of a bad edited script !! same old thing going in circles .
THEY EVEN SAYING THEY NOT REFUNDED ANYONE , PLEASE CHECK YOUR OWN FORUM OUT !!
and here it is, the default copy and pasted response all live chat employees are spouting.
Australia has been cancelled, those of us who bought this season pass after being quoted “22 races” at “£9 per race weekend” have now been mis-sold, do we really need to start posting the screenshots?
NowTV are taking a very short sighted view here, if refunds aren't make I see 2 appropriate actions; 1) Request a charge back from your bank or service provider, 2) Vote with you feet and take your money elsewhere in the future.
@Karl-F you cannot seriously believe that holding customers money, based on agreements you cannot meet is ethical.
Refunded this morning, in 10 minutes.
Here is my transcript. No debate, no argument. Refunded in 10.
Just got his ! ?
Since we last contacted you, we tried to take payment for your Sky Sports Month Pass again.
Unfortunately, the payment still hasn’t gone through, so your Pass has now been cancelled.
Update your card details and restart your Pass
You can restart your Pass anytime – you’ll just need to update your card details first.
Head to My Account and Payment details to make sure everything's up to date, including your card number and expiry date.
Then just go to My Passes and select Restart or Buy now to get your Pass up and running again.
Need to talk to us?