I don't understand why people are letting them get away with it.
If you have been refused a refund, call your Credit Card company immediately and have them open a Section 75 Chargeback fo the amount. The CC then deal with it with NOWTV. It also costs NOWTV an amount to 'fight' a chargeback, so when people begin doing the chargebacks, they will finally give in to their legal responsibilities and start to refund.
The Banks legal teams are well versed in this, they will deal with it to the letter of the law, unlike NowTV.
Chargeback now, so simple. You can also chargeback DEbit card payments, so everyone is safe. DO IT PEOPLE.
Due to the tight race calendar and disruption on street circuit cities there's a good chance the races won't be rescheduled. The service provided by nowtv is not as described. If you paid by credit card I'd suggest save a copy of the transcript of your chat and use that to pursue the claim through the card company. It shows you made reasonable effort to get a refund.
Been on live chat, told they're not giving refunds and we'll get extra passes when races are rescheduled. I asked why others had been given refunds and he couldn't comment on other peoples accounts. Very disappointed, almost £200 is a lot of money!! Really poor customer service!
We are closely monitoring developments across all F1® fixtures and will provide our NOW TV F1® Season Ticket customers with a FREE Sky Sports Week Pass for any race postponed due to covid-19 precautions.
Thank you for your patience in these uncertain times, we are doing everything we can to minimise the impact that this will have on our customers.
NOW TV Team
we all want to be treated the same ... the live chat and just reading of a bad edited script !! same old thing going in circles .
THEY EVEN SAYING THEY NOT REFUNDED ANYONE , PLEASE CHECK YOUR OWN FORUM OUT !!