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Anonymous User
Not applicable
‎13-03-2020 6:37

F1 pass and cancelled races

Will there be a full or partial refund of the f1 pass if more races are cancelled due to Corona virus? 

Is there a right to claim a refund? 

1 Solution
Anonymous User
Not applicable
‎14-03-2020 10:03

In response to Anonymous User

I don't understand why people are letting them get away with it.

 

If you have been refused a refund, call your Credit Card company immediately and have them open a Section 75 Chargeback fo the amount. The CC then deal with it with NOWTV. It also costs NOWTV an amount to 'fight' a chargeback, so when people begin doing the chargebacks, they will finally give in to their legal responsibilities and start to refund.

 

The Banks legal teams are well versed in this, they will deal with it to the letter of the law, unlike NowTV.

 

Chargeback now, so simple. You can also chargeback DEbit card payments, so everyone is safe. DO IT PEOPLE.

View solution in original post

74 Replies
GrumpyDonkey
Scholar 2
‎13-03-2020 7:06

If more races are cancelled, it may well be better to ask for a full refund and then purchase Week Passes to watch any races that do go ahead.

It does stated in the T'c & C's - One FREE Sky Sports Week Pass for each race postponed, not applicable for cancelled races.

Sadly it would appear that more races will be cancelled than postponed.

0
Anonymous User
Not applicable
‎13-03-2020 7:32

hopefully NOW Tv , will refund us all who have brought the F1 pass's ,

 

it states , they will show all 22 live races.

 

cancelled or postponed … it says all 22 races live

 

 

Anonymous User
Not applicable
‎13-03-2020 7:59

In response to Anonymous User

That’s my understanding as well it’s sold as 22 races at £9 each so I want that back. 

GrumpyDonkey
Scholar 2
‎13-03-2020 8:55

In response to Anonymous User

Sky/NowTV cannot do anything about races being cancelled. They are offering a weeks free pass for any event that is postponed - something they do not have to do.

Claiming that it is being sold as showing all 22 races will get you nowhere. It also clearly states that it is a 9 month pass.

As a gesture of goodwill I do agree they need to do something for those of us that have purchased the F1 Season Ticket.

0
Anonymous User
Not applicable
‎13-03-2020 10:11

In response to GrumpyDonkey

i only brought he pass as the offer said and was 22 live races !!  and cant even contact them !!.

 

they need to contact us who they sent the offer to and brought them !!! they know who we are !! 

Catswhiska
Scholar
‎13-03-2020 11:05

In response to Anonymous User

Some sort of goodwill gesture might be nice. Rumour is another 2 races cancelled 

0
Anonymous User
Not applicable
‎13-03-2020 11:11

In response to Catswhiska

i,m still waiting for nowtv to contact me over this ...

 

as there live chat is getting no where .. and in meltdown or they they disconnected it 

 

they need to refund us , who ever brought the f1 passes , through there email offer pass.

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Anonymous User
Not applicable
‎13-03-2020 10:08

In response to Anonymous User

i have been trying to get hold of NOW TV , we are all getting blanked , as they got the cash off us already.

they should be emailing US , offering our funds returned or somethink !!! .

 

come on NOW TV sort the problem out !!!!   or get bad press !!!!

 

 

0
Anonymous User
Not applicable
‎13-03-2020 11:09

Come on Now TV, I've just tried unsuccessfully to contact you about the same subject. With the first few races looking like being cancelled, where do we stand on the fact we've paid to watch 22 races live?

0
Anonymous User
Not applicable
‎13-03-2020 11:12

In response to Anonymous User

looks like we are all getting blanked about this f1 saga ...  they got our funds !! , they need to refund us or discounts on the missing races 

Anonymous User
Not applicable
‎13-03-2020 11:53

In response to Anonymous User

I got through to someone almost instantly on live chat and he refunded my £198 for the season pass.

0
GrumpyDonkey
Scholar 2
‎13-03-2020 12:01

In response to Anonymous User

Same here, very helpful and cancelled the Pass without question.

Remember FireFox is useless and will not load the Live Chat. Use Chrome or Edge.

0
Anonymous User
Not applicable
‎13-03-2020 13:00

In response to GrumpyDonkey

Quite quickly refunded me but as a one off gesture. Claimed "Cooling Off" period in T&C does not apply to special offers???

0
Anonymous User
Not applicable
‎13-03-2020 14:49

In response to Anonymous User

I have got a refund but it took a lot of arguing. It wasn't quick at all. They kept saying they would update via email and to hold on for a while. 

It was only once I asked why others were refunded he said he'd ask the team leader for permission and refunded me. 

 

Too difficult by far. They didn't want to refund. 

0
Anonymous User
Not applicable
‎13-03-2020 15:18

In response to Anonymous User

as anyone got a link to get straight to live chat , all i,m getting is the auto robot !!

0
Anonymous User
Not applicable
‎13-03-2020 15:30

In response to Anonymous User

Same here - the autobot just points me to useless links.  

0
Anonymous User
Not applicable
‎13-03-2020 15:48

In response to Anonymous User

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/now-tv-passes-prices

 

Scroll down (on mobile device) there's s blue down arrow with "how to get in touch" 

Click the arrow and chat is an option

 

0
Catswhiska
Scholar
‎13-03-2020 16:06

In response to Anonymous User

Been on online chat for 1 hour! The chap doesn’t understand! Going round in circles. Can anyone help?

 

0
Anonymous User
Not applicable
‎13-03-2020 16:07

In response to Anonymous User

Currently in live chat thing. Krapa says they're not refunding anyone, and that they can't refund me. I've pointed out the distance selling regulations with it's 7 day cooling off period, I bought the pass 4 days ago. This is ridiculous and probably illegal.

Anonymous User
Not applicable
‎13-03-2020 16:23

In response to Anonymous User

I sent round in circles for ages, then asked him to confirm he was refusing my request for a refund as the service purchased is not as described. I said I need the answer so I x an pursue the complaint with my credit card company. He went on a bit, when I poi Ted out others have been issued a refund so why am I not he then agreed to refund. 

0