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Nownow27
Advocate

Cinema deal link not working

Hi

 

When I click on view my offers it takes me to a £2.99 cinema offer but when I click on use my offer nothing happens. Any advice would be gratefully received.

5 REPLIES 5
RoyB
Legend

@Nownow27 

Are you currently on a Cinema offer with more than one month still to run?

That would prevent you taking up a further offer.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Grainey
Advocate

I found the same offer of £2.99 for 6 months when I went to select it it had disappeared and I currently don't have the cinema package

redchiz1
Champion 2

@RoyB 

I took it to mean that it appeared in offers from My Account? Even so, the link simply not working is odd, at worst if you were ineligible it would pop up up with a "Something went wrong" message. 

@Nownow27 

Another poster mentioned something similar, check that pop ups and redirects are enabled on your browser and ad blockers disabled. Or try a different browser.

Failing any of that, get in touch with the support team. 

DaveYorks
Newbie

Hi I have the same issue does anyone know how to resolve this ?

gavs82008
Legend 5
Legend 5

@DaveYorks 

Try another browser or deleting the data and cookies?

Alternatively jump onto live chat and speak with staff who should be able to help you out. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers

FYI that I do not work for NOW, just a NOW customer trying to help