19-11-2023 21:34
Hi
When I click on view my offers it takes me to a £2.99 cinema offer but when I click on use my offer nothing happens. Any advice would be gratefully received.
19-11-2023 22:54
Are you currently on a Cinema offer with more than one month still to run?
That would prevent you taking up a further offer.
19-11-2023 23:14
I took it to mean that it appeared in offers from My Account? Even so, the link simply not working is odd, at worst if you were ineligible it would pop up up with a "Something went wrong" message.
Another poster mentioned something similar, check that pop ups and redirects are enabled on your browser and ad blockers disabled. Or try a different browser.
Failing any of that, get in touch with the support team.
20-11-2023 8:59
Try another browser or deleting the data and cookies?
Alternatively jump onto live chat and speak with staff who should be able to help you out. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers