Clicking on the £99 12 month deal for cinema/entertainment, getting an error "something went wrong at our end". Sky are clearly happy losing all their customers!!!
Hi - buy mistake I cancelled on 29 October 2019 before the expiry of my 12 mth pass and I dont have the option to purchase this years offer
My deal ends around 18th December, Had this deal for the last two two years. With Disney+ on the way you'd think they would want to retain customers....
I had the same. There’s nothing in the terms & conditions to say this is for new customers only. All the terms say is “Offer not available to existing customers currently billed by a third party such as Vodafone or Apple” & as I’m not billed by a third party but directly by Now tv this doesn’t apply
that's exactly what I read too... I got an email to the account i am registered with offereing the £99 bundle deal but can't access it from my account either.. on here to find answers as i have no email addresses left to create a new account!
Unfair you can add cards or vouchers when you have one month left if you buy them but not do the same with these deals
As it seems I can not get this deal as I have done in the past , is it worth cancelling everything and buying a new now tv stick and starting again with a new account ?
I have managed to get this by them cancelling my current pass with immediate effect for me. Means I’ve lost 3 weeks but still a better deal. However am pretty cross as the only reason my passes expired later was because last year they added days on for me!
A new Stick may come laden with enough ‘free’ passes to blow this offer out of the water again.
Better to just open a new account, reset your existing Stick, and then just set it up with the new details.
You will need a false beard and glasses to get a new account, though, with any or all of a login through Chrome in Incognito mode, so they don’t detect their cookies from before, a different email address, a different payment card maybe; just basically anything that disguises the fact that you have been a loyal customer in the past, and makes you look like some blow-in ‘rate tart’ fresh from an affair with Netflix or Amazon, jumping ship to save a few quid, as this is apparently the sort of customer NowTV are after these days 🤡
N.B. ‘rate tart’ is the rather derogatory term that marketing people have for the sensible people who change accounts to get the best of the deals that the marketing people doing this 💩 are spending all their time devising. You wonder which they hate worse - their customers, their jobs, or themselves?
Cancelling everything because of this. The black Friday deal was available to existing customers last year. Now my 'exclusive member offers' were limited to a sports offer that wasn't even as good as the new member one (I don't even like sport). Of course, Now TV's customer service being what it is (isn't), I can't get through to them. And I agree, they make it very hard to get a second account (which is fine if they're guarding against endless free trials, but seriously? If you're signing up with hard cash for a whole year?). I wish everybody that feels like this would cancel, and that everybody who gets appalling service would take it as far as the ombudsman. If I do get through to an advisor on chat, I never spend less than an hour and never get to the end without losing the will to live.
This deal only works if you got the email with the offer link. Doesn't work if someone has given you or you found it online.
I'm afraid you are incorrect. The offer is open to anyone as it's available directly from the site. If you read back to my previous post on page 1 of this thread you'll see the real reason why some people are unable to avail of the offer.
For anyone who really needs this offer there is a possible solution which doesn't require purchasing another device. Signing up with a new email address (and possibly different payment details) usually circumnavigates these kinds of issues. That may be a route you could attempt.
@Anonymous User Technically yes however the site says below, the actual £99 offer on the website is new customers only. existing customers are advised to logon.
"Already a NOW TV customer?
Click the link below to reveal your exclusive Black Friday offers"
only users who get the £99 offer get emailed detailing said offer.
I to have just had this out with them and they have changed the terms and conditions of the offer as people have obviously complained
Unfortunately for them I have a screen shot that doesn't mention the active sub although mine is actually cancelled and is just running down
I will now be making a complaint to Ofcom I may not get anywhere but will let the ombudsmen deal with it
As I can't even get connected to chat now either
Same problem as anyone else.
I am offered only sport that I wouldn't watch even free and no chance to get the cinema plus entertainment offer and I was one of first accessing the service with the white now tv box....
Why can't I access the £99 deal?......do I need to cancel and become a new member...
I was sent an email about this £99.00 deal but when I press claim it, it sends me to a different deal
Had the same thing! Online chat informs me that's as I have current passes I can't avail the offer even tho my passes end on the 1st Dec! Absolutely disgusting to treat loyal customers this way. I've had this deal the past 2 years. I can't believe, they're willing to lose all these customers willing to drop £99 each right now! What a disaster! I can't begin to imagine the amount of money they are about to lose. I'm cancelling right now - I may as well look at 12 month contracts elsewhere since I'm ready to commit
I have remained a customer on this deal for the last 3 deals because it's been good value, but with Netflix and Prime now offering so much, will just cancel subscription at the end of next month as it's not worth the monthly charge.👎😔