15-01-2021 9:36
I purchased a sky sports day pass on 27th December, which included a 4 month mobile sports pass which I was told would be activated within 10 working days.
I activated the day pass on 4th January, and on 25th January I still had not received any email regarding the 4 month mobile pass having been applied to my account.
When I contacted the Live Chat this morning, I was told (quite rudely) that the offer was no longer valid as I had opted out of marketing emails. Doesn't make any sense to me as I received the confirmation email when I paid for the day pass, and never changed any email settings after then..
Nowhere on the website mentioned this when I purchased the day pass, and there was also nothing mentioned in the email I received on 27th December, stating that I would not receive the 4 month mobile pass if I opted out of marketing emails.
Totally disgusted with the lack of customer service I received via live chat...! Are there any phone lines open?
Solved! Go to Solution.
15-01-2021 9:40
@Anonymous User
Sorry to say that the customer number is ONLY for broadband and if you call them to discuss TV passes they will redirect you to live chat.
As a suggestion you can send an email to customer services. Address is in the picture below
If your still unhappy have a look at this link.
https://help.nowtv.com/article/codes-of-practice
15-01-2021 9:38
Edit. Typo re 25th Jan, should say 15th Jan
15-01-2021 9:40
@Anonymous User
Sorry to say that the customer number is ONLY for broadband and if you call them to discuss TV passes they will redirect you to live chat.
As a suggestion you can send an email to customer services. Address is in the picture below
If your still unhappy have a look at this link.
https://help.nowtv.com/article/codes-of-practice
15-01-2021 9:47
Thanks @gavs82008. I've submitted the complaints form, 2 attempts at live chat just made my blood boil and got me nowhere..🙄
I'd planned all along on using this offer to watch the Liverpool v Man Utd game on Sunday. That's gone out the window now, so hope it's 0-0!!
17-01-2021 19:01
Sorry everyone.. My fault!
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