29-04-2021 21:45
Hi My player suddenly stopped working over a week ago. I have uninstalled it and reinstalled it and it still doesn't work. The screen is black and nothing works. Can you advise on what the issue could be?
Thanks for your help.
Solved! Go to Solution.
30-04-2021 8:49
@Anonymous User @Anonymous User
Personally I don't use my laptop to watch NOW on, so apart from this troubleshooting link all I can provide you is another link for Live chat.
https://help.nowtv.com/article/something-went-wrong-error-on-now-player
Live chat, just make sure to click "chat online"
https://help.nowtv.com/article/how-to-submit-a-complaint
29-04-2021 22:10 - edited 29-04-2021 22:12
I have something similar started tonight -
I click a program
Now player opens
Then closes, with no error messages.
p.s. I've tried reinstalling the player -that didn't help.
30-04-2021 8:49
@Anonymous User @Anonymous User
Personally I don't use my laptop to watch NOW on, so apart from this troubleshooting link all I can provide you is another link for Live chat.
https://help.nowtv.com/article/something-went-wrong-error-on-now-player
Live chat, just make sure to click "chat online"
https://help.nowtv.com/article/how-to-submit-a-complaint
30-04-2021 17:02
Found a solution for my problem ...
I have a sound card for better quality sound than the mother board. The software to manage the sound-card must not be running when Now player is launched.
Closing the software (including in hidden icons) allows Now player to run.
I can then relaunch the sound software to manage things like head-phones vs speakers.
@Anonymous Userhave a look at other programs running on your PC, especially things that might have changed around the time Now player stopped working. That's how I solved my issue.
OT: @gavs82008 For some reason chat online doesn't work for me (I use Firefox).
30-04-2021 17:08
@Anonymous User
Whenever I have used live chat I haven’t had an issue.
That being said I use either Chrome or Safari.
Do you have an ad-blocker installed or preventing “pop ups”?
06-05-2021 22:33
Thanks for your help. Sorry for the delay in responding. Took a break from nowtv.
06-05-2021 22:37
strangely I can't get onto the chat.
07-05-2021 7:20
@Anonymous User
Have you tried other browsers?
As I know NOW can sometimes be picky with browsers.
Do you have pop-ups blocked? Just exhausting all options