18-10-2020 20:01
Has anyone else had an issue with live chat bumping you off the chat if they don't have the answer? Trying to ask a question and get an answer and they keep leaving the chat, then I cant get back on. This has been an issue for weeks now and I'm getting fed up. If I was allowed to and could afford it I would just go to sky. Now tv literally won't answer any questions and I dont know what to do.
04-08-2021 16:55
I have been trying to cancel my membership account with now tv..the only 2 email addresses I have are with Google and Outlook..I've been charged for a service that I have cancelled..the customer service team eventually told me to contact the bank..the bank told me to contact NOW TV..
04-08-2021 23:11
@Anonymous User
It sounds like they are sending you in a circle, but they are actually both right, in their way.
You need to contact your bank to cancel the CPA (Continuous Payment Authority), the mechanism by which Now charge you for their services, and to initiate a chargeback for any payments to Now which you dispute. Only your bank can do these two things. (Now could solve the latter by giving you a credit, but it looks like they are sticking to their guns, so they won’t give you this and will in turn dispute the chargeback, but the dispute resolution will be properly and independently handled).
And the bank (who must consider your requests; they cannot refuse to cancel a CPA, nor decline to initiate a chargeback on a credit card, though they can decline for a debit card, if they wish) are correctly telling you that you need to straighten out matters with Now, as if Now are hit by a chargeback they don’t accept the reason for, they may decide to pursue you for the debt, with a possible impact on your credit rating.
So heed both sets of advice.
18-10-2020 20:40 - edited 18-10-2020 20:41
@Anonymous User
if you don’t want to deal with live chat you can fill this form out
https://help.nowtv.com/complaints/tv
As @Saint1976 has said, we might be able to help out if you can put as much detail to what you are trying to get sorted.
18-10-2020 20:44
Are you definitely through to live chat and not the annoying bot.
19-10-2020 16:40
@Anonymous User
Use this link to get to Live chat (not the bot)
https://help.nowtv.com/complaints/tv
19-10-2020 17:11
that link just brings me to a complaints page - is there a separate link to live chat?
19-10-2020 17:15
@Anonymous User
scroll down until you see this, then select chat online.