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Anonymous User
Not applicable

customer services lacking already

1st day, found that Now had restricted my account from the off, no mention they would do that in any of the literature or terms and conditions, when I phoned up to find out what was going on I was told that Now did not put restrictions on accounts but I had to phone them to get the Broadband Buddy turned off1?!? I phoned later today and told that I dont have to return my hub if I cancel within the 30 day cooling off period and it will take upto 45 days to refund any monies I am owed but if you look in terms and conditions you wont get a refund without returning the hub and there is a 14 day cooling off period. I am now concerned that Now are an untrustworthy company and that their customer services will be a poorer quality than Shell's, and let me tell you they would get a minus score from me, do people have a good experience with Now or not?