I have been trying to contact now regarding my landline, have tried all telephone numbers and there is nothing regarding phone lines. Have sent emails to complaint department but yet nobody wants to get back. So frustrating. Where is customer service for this company.
Use the number provided in this link as it states they deal with landline issues too.
Hi Sheila, am having same problems..am a vulnerable person waiting for my pendant alarm to be connected and the NOW agent i spoke with just wanted to know how old my phone was and to take photos of the phone and wall socket...explained i was mobility reduced and she just didn't really understand...have sent a complaint to NOW ...
Now have a special service for the disabled and/or vulnerable:-
and under this link is a lot of help, where I think you will benefit from:-
Available 8am-8pm, 7 days a week.
Hi Roy8, thank you did finally get thru to Accessibility and appt was made for Wed for engineer to call to check line at property...but within 2 hrs, had an open reach engineer was at my door!!! Amazing...he fixed new socket onto wall and provided me with the new landline no. which I hadn't been notified of...changed ethernet cables as the one provided by Now was too short...so am grateful for the advice on here and for phone responses by NOW agents who responded to get me an urgent referral to OpenReach