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Ode
Newbie

Now v not working

I have paid for entertainment and sports but when I go to watch a channel it is giving me the membership price and not allowing me to watch anything? I have been charged already? Help please 🙂

3 REPLIES 3
schnapps
Legend 5
Legend 5

@Ode 

Have you signed out and signed back into the NOW App on your playback devices with the correct login details you used to purchase the Memberships with.

Also I am assuming you are not using a VPN or outside the country.

Do you have mobile internet data and if so has a temporary test try your NOW Memberships out with this with the NOW App on your phone just to see if something is blocking it on your Home Router such has a dodgy IP address etc.

Ode
Newbie

It might be the VPN

schnapps
Legend 5
Legend 5

@Ode 

It might be the VPN causing the issue, set it to the UK (assuming you are a NOW UK customer) or disable it and use the IP address assigned by your ISP when watching NOW content.