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Rach2
Advocate

Landline restricted

Paid my now tv bill landline had been restricted despite paying the bill on the day the restriction on the telephone has not been lifted a week on getting told off staff of now tv the same thing everyday 24 hours, 48hours 72 hours loads of mixed messages and lies I am disabled housebound. Life is through my landline. My mum has just died , I need to sort a lot of things out , my hospital appointments, my bank, everything . Still sat here a week on no phone call back within the hour again today, that was expected 5 hours ago! Really do not know which way to turn. 

4 REPLIES 4
redchiz1
Champion 2

I am really sorry to see this. Sadly, you won't get any response from NOW here. Try the complaints process as detailed here:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

gavs82008
Legend 5
Legend 5

@Rach2 

To echo what @redchiz1 says about no staff being on here.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Rach2 

Post this on Now’s Twitter/X feed. Unlike here, it’s manned by Now staff, who might well be able to do something useful for you.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
redchiz1
Champion 2

@RoyB 

"Manned?"