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Anonymous User
Not applicable

‎07-02-2021 16:19

Payments being taken from my bank and my account doesn't exist

I am being charged £5.99 and £11.99 a month when I don't use Now. I have complained this morning and got to chat with someone. They couldn't locate an account for me but my son had one, they then asked to speak to him but he was unavailable. They said try later when he is available and now all I get is Nowbot which doesn't answer anything. I am aware that my son has an account but he is paying for this separately. I want a full refund but I can't get answers from real people.

 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎07-02-2021 16:23

@Anonymous User 

Use this link to find the accounts using the payment details.

https://help.nowtv.com/article/find-an-account

 

Then you can fill this form out.

https://www.nowtv.com/gb/account/payments/query/incorrect-charge

 

Alternatively you can send an email to customer support. Address in the below picture.

C8C65294-8F15-4F24-9DFC-D86995C93981.jpeg

 

FYI that I do not work for NOW, just a NOW customer trying to help
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