Nowtv Hub two connection

[Anonymous User]

We are existing customer of Now TV, we moved house, an updated hub (TWO) was provided, and activation started today. The problem is we can not connect the TV to the hub despite the signal being strong and all green buttons lit up (mobile phones connected fine). 
We have tried several times. Got through to customer services who basically told me it’s the TV that’s the problem. No previous issues with TV and Now Tv hub connecting. Seems odd by changing NOW TV hub to a TWO there is an issue! Any ideas? 

[schnapps]

Hi @Anonymous User 

I am assuming you are trying to connect your Smart TV over wifi ?

Where the old NowTV Hub was 2.4ghz only.

So perhaps try this on your NowTV Hub 2 which is dual band and when connecting to your Smart TV use the 2.4ghz  Network on the Hub 2.

if that doesn't work does your TV have a Lan connection and can you run an Ethernet cable ?

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

1. Open your web browser and enter "192.168.0.1” in the address bar.
2. Select Maintenance and enter “admin” and “nowtv” as the username and password.
3. Select Wireless and then 2.4 GHz Wireless Settings. 
4. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
5. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
6. Check the network name has been updated, and then select 5GHz Wireless Settings.
7. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
8. That’s it. Select Logout at the top of the screen to exit.